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Douglas Tires Complaint - Poor Quality - Tires
Douglas Tires Complaint

Douglas Tires Complaint

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Poor Quality - Tires


I purchased a new Ford Focus and have been the sole owner since 2001. I have also used Wal-Mart for my tires since the cars purchase. However in the last few years, in my opinion, the tires have been of a low quality and have been unreliable and unsafe.

On January 26, 2007 I purchased 4 Douglas Xtra-Trac P185/65R14 tires. I had them installed; I also purchased the road hazard and lifetime balance and rotation. The tire wore evenly and still has plenty of tread on them. However in Feb/March of 2008 the car developed a violent shake. We pulled the car over and found a large bulge in the tire. We took the car to Wal-mart and they replaced the tire giving us a $13.00 pro-rated credit for the unused portion of the 45000 mile tire. On September 2008, The car again developed a similar violent shake again, however we could not find the cause, nor could the Wal-mart service technician (who did not drive the car; he just visually inspected the tires. The car set for two months because I believed the suspension needed replaced. In December the car still had a shake and I parked it again, waiting for money to fix the suspension. In January 2009 I took the car into a tire shop (Other than Wal-Mart) they informed me all the tires steel belts were separated. I am amazed at the poor quality of these tires. I was told by Wal-mart that they were 45000 miles, but barely got 30,000 miles on the when they started separating.

I also am concerned that I purchased 4 new Douglas tires for my Girlfriends’ 2001 Saturn. I am very concerned that I had received such poor quality tires on my car, that I will replace hers also when I replace mine.

I will also not be using Good Year or Wal-mart for any tire purchase in the future.


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Comments


flamnwolf6 says: (8 years ago)
 0
Hi. My name's Zach. I work at Wal-mart TLE and just today I had a customer come in and yell at us for his tires being crap. (trying not to swear. They emphasize the situation better. haha.) He was talking about the same problem on how the tires shake and he got a full body shop to look at the suspension and they said it was the tires. I never heard of the problem untill today. We thought it was from him runing it under inflated and hitting the curbs and things so we couldn't do anything. I might be able to show managment this and hopefully find others to solve this problem.




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